About

Insurance Claims

At Restoration Auto Glass we understand that at times setting up an insurance claim can feel overwhelming or confusing. This is why we have highly trained, professional staff waiting to assist you with this process. We will handle all of the insurance paperwork, assist you with setting up a claim and direct bill your insurance company for you. Restoration Auto Glass is approved by and works with all insurance companies. When working with Restoration Auto Glass you can feel confident in that if you have full glass coverage you will have no out of pocket expenses and your insurance company will not be over charged.

How to Submit an Insurance Claim:

Every windshield replaced by Restoration Auto Glass is installed using the AGRSS standards. A standard that your insurance company respects.

Simply call email us and we will assist you in making a claim and setting up an appointment. Here is a list of a few things we will need to help you with an insurance claim. The first three can be found on you insurance card.

  • Name of your insurance carrier
  • Your vehicles policy number
  • Your vehicles VIN number or Year, Make, and Model
  • The date the damage happened to your vehicle

Our Warranty

Windshield Repair

Lifetime Warranty and 100% Satisfaction – Our repair is warranted to restore the strength of your windshield. If the repaired area cracks or enlarges or if you are not 100% satisfied, simply call eglass Service, Inc. and we will give you or your insurance company credit for the cost of your repair towards a windshield replacement.

Auto Glass Replacement

Lifetime Warranty – Our auto glass replacements are warranted to be free of defective parts and workmanship. In the event of a problem simply call eglass Service, Inc. your St. Paul glass service specialists and we will repair it at no charge.

Side View Mirror Assembly

Lifetime Warranty – We provide a lifetime warranty against defective parts and workmanship. In the event of a problem simply call eglass Service, Inc. and we will repair or replace it at no charge. Limit 1 free warranty replacement per original mirror replacement.

Scratch Removal

The purpose of our scratch removal process is to improve the optical clarity of a piece of glass and to save the consumer money by avoiding a replacement. In the event that the glass breaks while we are removing the scratch we will apply the amount paid for the scratch removal towards a new piece of glass. In the event that we can not replace the glass we will refund any money paid for the scratch removal process. Glass may break due to the properties of glass, the location of the scratch and the pressure applied during the scratch removal process.

Used Parts and Customer Supplied Parks

We warranty only our workmanship for as long as the customer owns their vehicle. In the event of a problem simply call eglass Service, Inc. and we will fix the problem at no charge.

R & R - Remove and Reinstall

Due to the pressure put on the glass during the removal process we can not warranty glass breakage. All auto glass installs are warranted to be free of defective parts and workmanship. In the event of a problem simply call eglass Service, Inc. and we will repair it at no charge.

Windshield Wiper Blades

3 Month Warranty – All wiper blades are warranted for 3 months against defects. If you find your wiper blades to be defective we will replace them at no charge.

Leak Repair

No Charge – If we are unable to repair the wind or water leak there will be no charge to you. A trip charge may still apply.

Dealer Supplied Parts

All dealer supplied parts come with the dealers’ warranty only. eglass Service, Inc. will assist you with any warranty issues but can not be financially responsible for dealer parts if the dealer will not warranty the part. All of our labor comes with our lifetime warranty.

  • All work completed by eglass Service, Inc. is warranted to be free of defective parts and workmanship. Dealer parts come with dealers’ warranty.
  • All warranties are given to the original customer on the vehicle that the work was performed.
  • At no time will eglass Service, Inc. reimburse for out of pocket repair expenses unless there is prior approval by an eglass Service, Inc. manager.

Mobile Service

At Restoration Auto Glass we understand that life is busy and you may not have the time or want to take the time to bring your vehicle in to get you auto glass fixed. Maybe you may not be able to leave work for a couple of hours to have your windshield replaced. So whether you have insurance or you are paying cash, our mobile service will come to you.

We have equipped our service vans with the necessary tools and equipment to safely and properly install a new windshield or piece of glass at your location. Contact us today and your appointment will be:

  • Prompt and On Time
  • Hassel Free
  • Insured and Bonded
  • With Professional & Uniformed Technicians
  • With Properly Equipped Service Vans

So wherever your day may take you we will be there to help you with your auto glass needs, helping keep you and your family safe.

Our popular search terms are: Minneapolis Mobile Auto Glass, Minneapolis Mobile Auto Glass Repair, St Paul Auto Glass Repair, St Paul Mobile Auto Glass.

FAQ

Question: Does Restoration Auto Glass work with my insurance company?
Answer: Yes. Restoration Auto Glass has been approved by and works with all insurance companies.

Question: How long will it take to replace my windshield?
Answer: Restoration Auto Glass can replace most windshields in less than 1 hour with a safe drive time of 1 hour from the time of completion.

Question: How long does it take to repair a rock chip?
Answer: Restoration Auto Glass can repair most rock chips in less 30 minutes.

Question: How soon can Restoration Auto Glass repair or replace my auto glass?
Answer: In most cases Restoration Auto Glass can repair or replace your auto glass within 24 hours of your call. However, it is our intent to provide each customer with same day service if needed.

Question: If I have glass coverage through my insurance company will I have to pay anything?
Answer: No. Restoration Auto Glass will never over charge your insurance company and make you responsible to pay any remaining or unpaid amount. Only if you have a deductible will you be responsible to pay anything.

Question: Can I replace my windshield in the winter?
Answer: Yes. Restoration Auto Glass has invested in a urethane that is safe to use down to zero degrees with a one hour safe drive time.

Question: Does Restoration Auto Glass warranty their work?
Answer: Yes. All work comes with a warranty. Please refer to our warranty page under the “services” tab.

Question: Can I get a box of steaks or a gift for using Restoration Auto Glass to repair or replace my auto glass?
Answer: No. A few years ago the government made it illegal for any glass shop in Minnesota to give any gift to a customer who is using their insurance to pay for their auto glass repair or replacement. This way your insurance company is charged only for the work completed and not for the work and a gift. If you are paying out of pocket for a repair or replacement Restoration Auto Glass will not over charge you for the work that is being completed just so you can get a gift. We believe in only charging a fair price for our great product and no gimmicks that only cost you more.